Frequently Asked Questions
Where does SUFTANUSA ship from?
Our products ship from a mix of US-based and overseas warehouses, depending on the item. We prioritize US-stocked products where available for faster delivery. The origin and estimated delivery time are shown on each product page and at checkout.
How long does shipping take?
Most orders are processed within 1–3 business days. Estimated delivery is typically 6–14 business days, though some items may arrive sooner or later depending on the warehouse and your location. See our Shipping Policy.
Will I get tracking?
Yes — every order includes tracking. You'll receive a tracking link by email once your order ships, and you can check status any time on our Order Tracking page.
What is your return policy?
We accept returns within 14 days of delivery on unused items in their original packaging. See Returns & Refunds for full details.
What if my item arrives damaged or incorrect?
Email tanveer@suftanusa.com within 48 hours of delivery with a photo and your order number, and we'll arrange a free replacement or refund.
What payment methods do you accept?
We accept major credit and debit cards, plus any additional options shown at checkout. All payments are processed securely.
How do I contact you?
Email tanveer@suftanusa.com and we'll reply within 1–2 business days.